Returns & Refunds
We hope you love your Wildly Loved Paper Co. order! Because our products are handmade, made to order, personalized or specially curated, all sales are final. We do not accept returns or exchanges for change of mind.
Stationery and Wax Seal Boxes
Our boxes contain a changing assortment of products and are intended to include an element of surprise. Because of the curated nature of these boxes, all box sales are final.
Personalized and Made-to-Order Items
Personalized, custom and made-to-order items are created especially for you and cannot be returned or exchanged.
Damaged or Incorrect Orders
We carefully package each order to help it arrive safely. Minor dents, scuffs or other damage to the outer shipping box may occur during transit and are not considered product damage.
If the products inside your package arrive damaged, defective or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the damaged item and shipping packaging. We will work with you to determine the best solution, which may include a replacement or refund.
Please keep the damaged item and all original packaging until your claim has been resolved, as they may be needed for a shipping claim.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, personalized, made or shipped cannot be canceled.
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Have a question or a problem with your order? Please contact us through our website. We’re happy to help.